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| Shipping Policy |
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I. International orders
The quickest way to place orders from abroad is through our shop on the Internet. Orders can also be placed by fax, phone or e-mail.
1. Orders will be processed as promptly as possible. Bio Bhutan will be responsible for the delivery only up to shipping of the goods once full payment for the order has been received. Cancellations and changes can only be taken into consideration when they are received before the original order is processed.
2. Stoppages, strikes or other constraints outside our control release us from the obligation to execute an order. We cannot be held liable for ensuing damages.
II. Currency
1. All invoices are in Euro or US Dollar and must be paid for in these currencies.
2. Goods remain our property until all demands have been paid.
III. Delivery
Unless otherwise specified we deliver consignments to foreign countries from our Bio Bhutan store in Thimphu/Bhutan. We employ the most advantageous mode of delivery with DHL or FEDEX according to the choice of our customer. If you wish to receive an order before a certain date or by a specific method of delivery, please be sure to note this when ordering. All costs of delivery ex warehouse, including the shipping cost, will be charged to the recipient.
IV. Shipping risks, complaints
1. Complaints can only be processed when accompanied by the customer reference number, date and invoice number of the relevant order.
2. All consignments are sent at the recipient’s cost and risk. Lost or damaged consignments cannot be replaced. Recipients themselves must assert any claims against the post office, railway, carriers or other delivery services.
3. The contents of a consignment are considered to conform to the invoice and order, and to be free of damages, unless we receive a written complaint of deviations or defects from the recipient within 5 days of receipt of the consignment. Complaints must be accompanied by the invoice date and number. Complaints cannot be processed unless the packing slip enclosed with every consignment is returned.
Where complaints are justified and have been made within the specified period, the purchaser is entitled to a replacement delivery, conversion of the purchase contract or reduction of the purchase price, at publisher’s option. Claims for damages are excluded except for damage caused intentionally or through gross negligence.
We can also only be held liable for other statutory or contractual cases of liability, in particular arising from delay, contravention of contractual obligations or obligations from contractual negotiations, inability to perform, impossibility of performance or tort, in cases of gross negligence or wrongful intent. Replacement orders will be calculated according to the terms valid at the time.
V. Returned purchases
When returning goods from abroad it is necessary to notify Bio Bhutan beforehand.
Goods for which a firm order has been placed can only be returned or exchanged if Bio Bhutan has given written approval. All returns are at the sender’s cost and risk until we receive the consignment. Returning the consignment does not release the purchaser from the obligation to pay.
VI. Payment
As a new customer you will receive a customer reference number with your first order. A separate invoice with a new invoice number will accompany each order.
On receipt of your order we will send you a written invoice. For payment we accept Visa credit card and Pay Pal. We will require the number and expiry date of your card in advance. We will then debit your account with the amount due, before sending the consignment.
1. Deliveries to international markets can only be released against payment in advance.
2. Payments must be accompanied by the customer reference and invoice numbers.
3. Where demands are not settled by the due date, the total outstanding balance becomes due for immediate payment. We will charge reminder fees and the customary interest on defaulted payment.
4. All payments must be made in full and without deductions for charges incurred. Discount deductions will not be accepted.
VII. Place of jurisdiction and performance
The laws of the Kingdom of Bhutan apply to these terms of delivery and payment and to all legal relations between Bio Bhutan and the customer.
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